Career: Service Technician

Job Description Summary

The Service Technician for Kyle Plumbing II, Inc. is responsible for conducting themselves in a courteous, respectful, and professional manner when responding to customer calls. This individual has the plumbing knowledge and experience necessary to perform the required job tasks and duties. Reports directly to the Service Manager.

Requirements

• High school degree or equivalent
• Three (3) to five (5) years of plumbing experience
• General knowledge of local plumbing codes and plumbing products
• Ability to multi-task and manage time effectively
• Able to stand, stoop, lift from the floor, work ladders, and work outdoors in heat or rain
• Clear written and verbal communication in English

Essential Job Functions

• Provide quality work consistent with company requirements and complete work orders to the customer’s specifications
• Diagnose and explain the work required, price labor and materials per company policy, and secure customer approval before work begins
• Complete an invoice for each job, collect payment, and return documentation to the Service Department
• Keep the Service Manager informed of travel, arrival, and completion status
• Maintain assigned company vehicle, tools, and uniform standards
• Participate in the after-hours/weekend on-call rotation as authorized